ShoreTel Sky (formally M5) Networks was founded in 2000 and is a pioneer in cloud-based phone systems. We are a national company providing more than 2,000 companies with an enterprise-class phone system. Our mission is to provide phone systems and applications with an experience that businesses love.
We are redefining what a business phone system can do by offering a wide range of solutions for all types of businesses. Our cloud-based solutions allow businesses to work the way they want to, while connecting them to their customers and integrating their business-critical applications.
We replace both the phone system and the telco provides, giving our clients one invoice, one button access to customer support and one vendor who is completely accountable for their experience.
In March 2012, ShoreTel Sky (formally M5) Networks was acquired by ShoreTel and is now ShoreTel’s Cloud Division.
ShoreTel, Inc. (NASDAQ: SHOR) brings unmatched flexibility, choice and value to brilliantly simple business phones systems and unified communications. With its award-winning premise-based IP phone system with integrated unified communications, contact center capabilities, and its proven hosted VoIP services, organizations of all sizes can select the best option for their needs. ShoreTel’s ongoing mission is to eliminate costly complexity and give customers the 24/7 freedom to leverage rich voice, video, data and mobile unified communications capabilities they need. ShoreTel is based in Sunnyvale, California, and has regional offices in Austin, Texas; New York, New York; Maidenhead, United Kingdom; Sydney, Australia; and Singapore. For more information, visit www.shoretel.com.
The ShoreTel Sky (formally M5) Advantage
ShoreTel Sky’s advantage comes from a combination of our own phone system software and a workforce of experts focused on deploying its features. The result is a well-managed system, making it easy for our clients to harness powerful unified communications features and achieve real business impact.
Our clients choose us largely because of our record of reliability and honesty. We publish our performance publicly, and in real-time, to signal our commitment to set the highest standards for both. We actively measure our clients’ satisfaction using the Net Promoter Score (NPS) system. We ask customers one important question: “On a scale of 1 to 10, how likely are you to refer ShoreTel Sky (formally M5) to a friend or colleague?” The average U.S. company has an NPS of about 15. This varies by industry, with some, such as the makers of consumer packaged goods faring pretty well with an average of 24, while others, like telecom/cable have an average score of -4. ShoreTel Sky (formally M5) is proud to share our score.
We believe that our corporate culture is as important as our products and services. Here are some keys to our philosophy: Employee engagement is key in reaching our business objectives. A culture of learning, fun, and fulfillment will best support our current business plan. Measuring employee engagement is an important as measuring customer satisfaction because the two are inextricably linked. We will always be exploring ways to create a better work place that people love more and more.